Legal

Privacy Policy

Your privacy matters to us. Learn how we collect, use and protect your data when you use our analytics platform.

Last updated: January 2025 • CamproiInsights Analytics Ltd

This Privacy Policy describes how CamproiInsights Analytics Ltd (referred to as "we", "us" or "our") collects, uses and protects your personal data when you visit our website, use our product analytics, marketing analytics and BI platform, or contact us. The protection of your personal information is our top priority.

Data Controller

The data controller responsible for processing your personal data in accordance with the General Data Protection Regulation (GDPR) is:

CamproiInsights Analytics Ltd
30 Churchill Place, Canary Wharf
London E14 5RE, United Kingdom

Contact:
Email: [email protected]
Phone: +44 30 8061 6118

Information We Collect

To provide you with our product analytics, marketing analytics and BI platform services, we collect the following data:

Personal Data

Name, email address, phone number, company name, job title, billing address (when subscribing to our services), and payment information (processed securely through third-party payment processors).

Usage Data

Information about how you use our website and platform, which pages you visit, your IP address, browser type and version, operating system, access times, referring websites, and device information.

Analytics Data

Event data, user interactions, conversion funnels, retention metrics, marketing campaign performance data, and other analytics information that you track through our platform. This data belongs to you and is processed according to your instructions.

How We Use Your Data

We use your data for the following purposes:

Providing and operating our product analytics, marketing analytics and BI platform services
Processing your subscription, billing and payment information
Communicating with you about your account, service updates, and support requests
Sending newsletters and information about new features (only with your consent)
Improving our website, platform and services based on usage patterns
Fulfilling legal obligations (e.g., invoicing, tax requirements)
Ensuring the security of our platform and preventing fraud
Analyzing platform usage to optimize user experience and performance

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contract Performance: To fulfill the subscription agreements we have with you
Consent: When you have given us your consent (e.g., for newsletters)
Legitimate Interests: To improve our services, website and platform functionality
Legal Obligation: To fulfill legal obligations (e.g., record-keeping requirements, tax law)

Data Security

We implement comprehensive technical and organizational measures to protect your data:

Encryption

SSL/TLS encryption for all data transmissions, encrypted storage of sensitive data, data encryption at rest

Access Control

Access restricted to authorized employees only, role-based access controls, regular data protection training

Regular Audits

Systematic security audits, vulnerability assessments, penetration testing, and compliance monitoring

Data Sharing

We never sell your data. Data sharing occurs only in the following cases:

With Your Explicit Consent: When you have authorized us to share your data
With Service Providers: To trusted partners who help us operate our platform (e.g., cloud hosting providers, payment processors, email delivery services, analytics tools). These partners are contractually obligated to comply with data protection requirements
Legal Obligation: When we are legally required to do so (e.g., by law enforcement requests)
To Protect Our Rights: To enforce our terms of service or protect our rights and security

Important: Your analytics data (events, funnels, retention metrics, etc.) belongs to you. We process it according to your instructions and do not use it for our own purposes beyond providing the service.

Cookies and Tracking Technologies

We use cookies and similar technologies to analyze and improve your use of our website and platform. Detailed information can be found in our Cookie Policy.

You can manage your cookie preferences at any time in your browser settings. Please note that some features of our website and platform may not function fully if you disable cookies.

Your Rights

You have the following rights regarding your personal data:

Right to Access

You have the right to obtain information about the data we store about you

Right to Rectification

You can request correction of inaccurate or incomplete data

Right to Erasure

Under certain circumstances, you can request deletion of your data

Right to Object

You can object to processing of your data if it is based on legitimate interests

Data Portability

You have the right to receive your data in a structured, commonly used format

Withdraw Consent

You can withdraw your consent at any time

To exercise your rights, please contact us at [email protected] or [email protected].

Data Retention

We store your personal data only for as long as necessary for the respective purposes:

Account Data: For the duration of your subscription and 7 years thereafter for tax and legal compliance
Analytics Data: For as long as your account is active. You can export or delete your analytics data at any time
Newsletter Data: Until you unsubscribe or we discontinue the newsletter
Website Log Data: Maximum 12 months
Contact Inquiries: 3 years after last contact, unless legal retention obligations apply

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or for other operational, legal or regulatory reasons. The updated version will be published on this page with a new "Last updated" date.

We recommend that you review this Privacy Policy regularly to stay informed about how we protect your data.

Contact and Complaints

If you have questions, comments or complaints about this Privacy Policy or the processing of your personal data, you can contact us at any time: